Thank you for shopping at DeviceDepot.online. We value your trust and satisfaction and strive to provide the best quality electronic devices and accessories. This Refund & Return Policy outlines the conditions and procedures for returning or refunding products purchased on our website.
By shopping with us, you agree to the terms and conditions of this Refund & Return Policy. Please read the following policy carefully to understand your rights and obligations regarding returns and refunds.
1. General Return Policy
We want you to be fully satisfied with your purchase. If, for any reason, you are not happy with the product you received, you may request a return or exchange within 7 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Be in its original packaging with all tags, manuals, accessories, and seals intact.
- Include proof of purchase, such as your order confirmation or invoice.
We reserve the right to deny a return or refund if the product shows signs of use, damage, or alteration.
2. Categories of Returnable Products
Products eligible for return include:
- Mobile phones and tablets
- Headphones and earphones
- Smartwatches and fitness trackers
- Chargers, cables, and adapters
- Computer accessories and peripherals
- Other electronic gadgets sold on our site
Non-returnable items include:
- Products marked as “Final Sale” or “Non-returnable”
- Opened software or digital downloads
- Gift cards or promotional vouchers
- Personalized or customized items
- Items damaged due to misuse, negligence, or unauthorized modifications
3. Return Process
To initiate a return, please follow the steps below:
- Contact Us
Email our customer support team at support@devicedepot.online within 7 days of receiving the item. Include your order number, the reason for return, and clear photos (if the item is damaged or defective). - Approval & Instructions
Once your return request is approved, we will provide detailed return instructions, including the return shipping address. Do not send any items before receiving authorization. - Packing & Shipping
Carefully pack the product in its original packaging. Include all accessories, manuals, and original invoice. Ship the item using a trackable courier service. You are responsible for return shipping costs unless the return is due to a defect or error on our part. - Inspection & Refund
Upon receipt of the returned item, our team will inspect it for compliance with the return criteria. If approved, a refund will be issued within 7–10 business days to your original payment method.
4. Exchange Policy
If you received a defective, damaged, or incorrect product, you may request an exchange instead of a refund.
Conditions for exchange:
- The item must be reported within 48 hours of delivery.
- Provide photographic or video evidence of the issue.
- The replacement will be shipped only after we receive and verify the returned product.
If the item is not available in stock, we will offer a full refund or an alternative product of equal value based on your preference.
5. Refund Policy
Once we receive and inspect your returned product, we will notify you of the status of your refund. If approved, your refund will be processed via the original method of payment. Depending on your bank or payment provider, the amount may take up to 10 business days to reflect in your account.
Please note:
- Shipping charges, if any, are non-refundable unless the return is due to our error.
- If a discount code was applied, the refund will reflect the discounted price paid.
- Refunds will not be issued for products that fail inspection or do not meet return conditions.
6. Cancellations
Orders can be cancelled before they are shipped. Once an order has been processed and shipped, it can only be returned under the terms of this policy.
To cancel an order, contact us immediately at orders@devicedepot.online with your order number. If your order has not yet been processed, we will cancel it and issue a full refund.
7. Damaged or Defective Items
We perform thorough quality checks before dispatching your products. However, if you receive a defective or damaged item, contact us within 48 hours of delivery at support@devicedepot.online.
When reporting the issue, please include:
- Order number
- Description of the issue
- Clear photos or videos showing the damage or defect
We will offer a free replacement or full refund for verified cases. Please retain all original packaging for the return process.
8. Lost or Delayed Shipments
In rare cases of lost or delayed shipments, we will coordinate with the courier to resolve the issue. If your package is marked delivered but not received, please notify us within 48 hours so we can initiate a trace.
DeviceDepot.online is not responsible for incorrect address entries made during checkout. Please double-check all shipping information before submitting your order.
9. International Returns
Currently, we do not offer international returns. All return or refund requests must originate from within India. If you have placed an international order by mistake, contact us immediately for assistance.
10. Important Notes
- We reserve the right to limit returns or exchanges in cases of suspected abuse or fraud.
- Items sent back without prior approval will not be accepted or refunded.
- Any refund issued will be limited to the product cost (excluding shipping and applicable taxes).
- Products returned without original packaging or damaged due to customer mishandling will not be eligible for refund.